Francis Grove Surgery, Wimbeldon
8 Francis Grove, Wimbledon SW19 4DL
General Enquiries, Appointments
and Emergencies: 0208 971 5640

Comments, Compliments and Complaints

Complaints and Compliments Procedure

We operate a practice complaints procedure as part of the NHS system for dealing with complaints, which meets national criteria.
Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that occur.

You may download a copy of a Practice Complaints Leaflet and the Complaints Form.

You can send these in or email your complaint or your compliment toMERCCG.adminfrancisgrovesurgery@nhs.net

Friends and Family Test


The NHS is a huge organisation with around 1 million patient contacts every 36 hours. Giving patients an opportunity to provide feedback on the care that they have received is incredibly important.

The Family and Friends Test is a quick and simple feedback tool which enables patients to indicate how likely they would be to recommend services to their friends and family if they required similar care or treatment. Patients can also provide a free text comment to explain why they have scored as they have.  We are keen to receive feedback from our patients so we know what we are doing well and what we can improve on.

Please feel free to complete the forms below and return them via post, in person or via email. These forms are also available in the surgery under the check in screen and by the comments box.