Francis Grove Surgery, Wimbeldon
8 Francis Grove, Wimbledon SW19 4DL
General Enquiries, Appointments
and Emergencies: 0208 971 5640

Patient Participation Group

Welcome

The aims of the Patient Participation Group (PPG) are to facilitate and communicate between the PPG, Practice and Patients on relevant issues relating to patient services and support the Practice by suggesting ways in which the Practice may improve Primary Care.

Terms of Reference

Introduction

The aims of the Patient Participation Group (PPG) are to facilitate and communicate between the PPG, Practice and Patients on relevant issues relating to patient services and support the Practice by suggesting ways in which the Practice may improve Primary Care.

Terms of Reference

  1. Ensure the needs of patients and carers are considered in the development of new services. 
  2. Keep patients informed of any changes to practice services especially; appointment and telephone systems and promote good communication.
  3. Ensure the needs and interests of all patient groups and carers are taken into consideration – including those with specific health needs, illnesses, including those with any disabilities and those from ethnic minority groups.
  4. Collect the views of patients and carers by information received from the website and our annual patient survey.
  5. Ensure this information is provided to local commissioners in order to identity gaps in local health services needs
  6. To review and monitor, annually the progress of the PPG.
  7. Review, annually the terms and reference.

Membership

The membership of the PPG will include:
  • Patient representatives
  • Representatives from the Practice team
Patient membership will be open to anyone registered with the practice, efforts will be made to encourage membership from ethnic groups and hard to reach groups of patients wherever possible.

Meetings

Meetings will be held at least four times a year and the minutes of the meeting will be posted on the Practice website and on the notice board in the waiting room.

Management of the Meetings

  • The group will be chaired by a PPG member who will be elected as Chair at the beginning of the year.
  • Meetings will be held in the Practice from 18:30 – 20:00.
  • The Chair or in their absence the  Practice Manager will invite items for the agenda two week in advance of the scheduled meeting.]
  • The Practice Manager will take minutes of the meeting and distribute a draft copy to the PPG for any corrections, before publicising.
  • PPG members should contact the Practice Manager with any questions or issues.
  • All PPG members will be expected to respect each other’s views and the rules of confidentiality and not to discuss personal health issues or sensitive information at the meetings. 
  • Ensuring our own contributions are relevant to this Practice.
  • Non-attendees – if you miss 3 meetings with no apologies then you will be removed unless you wish to be a Virtual member.

Expectations

  • Support the Practice in renewing literature, protocol and processes when necessary.
  • Attend meeting wherever possible.

Virtual membership

  • All Virtual members have the same benefits as Physical members, with access to the minutes and putting forward items for the agenda.
  • Virtual members can attend meetings as and when they are available to do so.

General Data Protection Regulations (G.D.P.R)

  • All Members Physical and Virtual, by joining the Patient Participation Group (PPG) agree to allow their full names and contact details to be shared among the Group as a whole. This is to enable both the Chair and Practice Management to share the agenda and minutes with the Group and in turn allows the Members to contact the Chair and Practice Management with any agenda items and general Group inquiries. In the minutes, the Physical and Virtual Members names shall be replaced with their initials, only the Chair and Practice Representative (usually the Practice Manager) shall have their initials and full name displayed on the minutes.

Meeting Minutes 2019

Survey Results 2015/16

During September 2015 we conducted a patient survey. We asked patients if they had noticed an improvement over the past year.

Survey Results 2014/15

During 2014/15 we conducted a patient survey to find out more about what patients would like the surgery to focus on in the coming year to enhance our services.

You can find out more about this survey and its results here...

Survey Results 2013/14

During 2013/14 we conducted a patient survey to find out more about what patients would like the surgery to focus on in the coming year to enhance our services. Since this survey we have chosen to advertise our text messaging service and addressed the clarity of our messages.

You can find out more about this survey and its results here...

Survey Results 2012/13

In 2012 we created our new Patient Group to help enhance our patient experience by find out more about what patients would like to improve at the surgery. To do this we conducted a patient survey and after assessing the results as a group we have started a new telephone consultation service and we have also obtained quotes for a new telephone system.

You can find out more about this survey and its results here...

Patient Participation Report 2014/2015

During 2014/15 we conducted a patient survey to find out more about what patients would like the surgery to focus on in the coming year to enhance our services.