Requests must be in writing using the tear-off slip of the previous computerised prescription. Please allow 48 hours (2 working days) before collecting the prescription.
We regret that we can not accept telephone requests, as this can lead to dangerous mistakes.
Prescription requests are collected by the prescription clerk at 10:30am each morning. Any requests submitted after this time will not be processed until 10:30am the next day.
These should normally be obtained from the hospital pharmacy.
We may provide a substitute prescription but this will be for the drugs recommended by local guidelines and best practice, and will be equivalent in all ways. This applies to prescriptions from Consultants though the NHS or privately.
The Electronic Prescription Service (EPS)
If you get regular prescriptions, the Electronic Prescription Service (EPS) may be able to save you time by avoiding unnecessary trips to the surgery.
EPS makes it possible for your prescriptions to be sent electronically to the pharmacy or dispenser of your choice.
Choosing a pharmacy or dispensing appliance contractor to process your EPS prescription is called nomination. You can set your nomination at your chosen pharmacy or here at the surgery. Please speak to our receptionists for more information about setting your nomination.
Setting your nomination and having your prescriptions sent electronically will mean you'll no longer have to collect a paper repeat prescription from us - instead, you can go straight to the nominated pharmacy or dispensing appliance contractor to pick up your medicines or medical appliances.
Because your pharmacist has already received your electronic prescription, they may be able to prepare your items in advance, so you just have to pick it up with no extra wait. However, this depends on the capacity of pharmacists on the day, and may not be possible all the time.
Important information regarding Electronic Prescribing
- Nomination is not mandatory
- Once your nomination has been set your prescriptions will be sent electronically to the nominated pharmacy unless you inform us otherwise
- There is no need to collect your paper prescription from us as it will be sent electronically to your nominated pharmacy
- You can choose which pharmacy you wish to nominate, your nominated pharmacy can be located wherever you find most convenient i.e near to work/home/relatives etc
- You can ask to set, change or remove your nomination at any time
- You do not need computer access to have a nomination or use EPS
If you are experiencing problems with your Patient Access account please click on the link below and you will be directed to the Patient Access Support pages
ONLINE PATIENT SERVICES
Patients can have access to a number of services online including booking appointments, viewing test results and ordering repeat medications (Please note that only prescriptions that are listed in your record as being repeat items will be shown on the website).
In order to set this up you need to come into the practice and ask to set up ‘patient online access’, you will need Photo ID with you at the time. We will print off your registration and log in details there and then. You will need to activate your access within 7 days of getting the login details from the surgery.
The online service is not a service that is run by the surgery, we provide the login access, but this service is commissioned nationally and therefore we often are unable to help with queries - but there is a help function available within the online access website.
Patient online is also available via a smart phone app.
If you are already registered with our Online Services:
Book an Appointment Online
Order a Repeat Prescription Online
Using Your Smart Phone
View our guide on how to book an appointment using Emis Patient Access online services
As a practice, we strive to ensure we prescribe in a safe, evidence based and cost effective manner in the interest of our patients. We will only prescribe medications that form part of our practice formulary. As per a South West London policy, specialist or hospital only medicines can only be prescribed in secondary/tertiary care by or under the supervision of a specialist and will need to be prescribed on an on-going basis by the initiating provider.
We ask that GPs are not to be asked to prescribe these medicines as they require specialist knowledge, monitoring or dose adjustments and may be used for conditions which GPs rarely encounter and is hence not in the interest of our patients.