Contact a Doctor, Nurse or other staff member online
You can contact a doctor, nurse or other healthcare professional online to ask about symptoms, request appointments or ask admin based questions using our online consultation tool-AccuRx.
Urgent appointments
To request an urgent appointment for today (Monday to Friday) during opening times:
- phone us on 0208 971 5640
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- use the Contact us online service
- phone us on 0208 971 5640
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Enhanced access
We offer some early morning (from 7:10am to 8am) and late evening (from 6:30pm to 7:50pm) extended hour appointments. Please ask reception for further details online, call or check your patient online appointments for the locally extended hours.
Nurses also provide extended hours, although these vary. Currently, we provide early morning appointments on Tuesdays and Thursdays, as well as late evening appointments on Wednesdays.
Hub appointments on evenings and weekends
We offer routine and on the day appointments between 5pm and 8pm, Monday to Friday and Saturday mornings at our hub practice, which is an extension of our services here at Francis Grove. These are appointments for both GP’s and nurses which can be booked up to a week in advance.
There are some things the hub GP’s cannot see, but receptionists will be able to advise if your issue can be seen at the hub.
There are a number of GP hubs in the borough; we are able to book into the Lambton Road Medical Practice Hub as our first choice, our second option is Wimbledon Medical Practice and on Wednesdays we can book into the Nelson Medical Practice hub.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Keeping to time
We are aware that sometimes doctors run late and patients are therefore waiting longer to be seen that we would like. The GP running late can be due to a number of issues, for example the problem the patient presents with takes longer than the 10 minute slot to assess and manage, however it can also be due to an emergency which requires hospital admission or a mental health crisis for example. It is also because patients arrive late for their appointments on occassion which causes the remainder of the surgery to run late.
The problem can accumulate and worsen through the course of the surgery.
The GP will do all they an to minimise delays. In order to try and prevent this from happening and to provide a more punctual service for all our patients, we will ask you to book another appointment if you arrive more than 10 minutes late for your appointment or ask you to wait until the doctor has a free gap, or until the end of that surgery. This will not apply if the doctor is already running late and has not yet called you.
Additionally, we would be grateful if appointments could be limited to only one problem. Patients are requested to book a routine appointment, if other matters need to be discussed.
We hope that you will be understanding towards our staff as they implement this policy, and that it helps us to provide a more punctual service for all our patients.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- phone us on 0208 971 5640 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits are only for patients who are too ill to leave their home. We can not provide home visits to patients who live out of our practice boundary area.
Please request a home visit before 11am.